ModuCam Support

Contact support

Support email

yeo1220@gmail.com

Operator

Jae-hyeok Yeo (여재혁)

Public contact

Email yeo1220@gmail.com

Requests are answered as soon as practical, based on order received and severity. For time-critical work, keep an alternate recording method, such as each device’s Camera app, available.

Another device does not appear

1. Confirm every iPhone and iPad is signed in to iCloud with the same Apple Account.
2. In system settings, confirm iCloud Drive and ModuCam’s iCloud access are enabled.
3. Open ModuCam on every device and tap Prepare this device’s camera.
4. Allow camera and microphone access and connect to a stable network.
5. If the device is still missing after at least 20 seconds, fully close and reopen the app.

A capture command does not run

• Keep ModuCam visible on the target device and confirm its camera is ready.
• Recording may not start while the device is locked, the app is in the background, a call is active, or another app is using the camera.
• Check the scheduled execution time and each device’s command stage or error message.
• The shared scheduled time is not professional timecode or frame-accurate synchronization. For important sessions, record a common clap or slate sound.

A capture does not transfer

• Check network connectivity and free device/iCloud Drive storage in system settings.
• Captures are saved on the device first. After connectivity returns, tap Retry now on the main screen.
• Do not delete the on-device original until transfer completion and file integrity are confirmed.
• In Files, look for iCloud Drive/ModuCam/모두캠 촬영본.

Apple Watch does not connect

1. Confirm ModuCam is installed and has been opened on the paired iPhone.
2. Check Bluetooth, Wi-Fi, and Watch connectivity on the iPhone.
3. Open ModuCam on iPhone and leave the camera ready.
4. Close and reopen the Watch app, then wait for status to refresh.

What to include in a bug report

• ModuCam version and build number
• iPhone, iPad, or Watch model and OS version
• Approximate time, screen, and exact sequence of actions
• The error message shown on screen
• A screenshot or short screen recording with personal information and original media hidden

Never send original captures, an Apple Account password, verification code, or private key.

Purchases and refunds

ModuCam is a one-time paid app, not a subscription. Apple handles payment and refunds. Eligibility depends on App Store policy and applicable law in the country of purchase.

Review a purchase or request a refund from Apple